Macromedia: Stupid Customer Service Tricks

Truly, I am a magnet for anomalies. I've just wasted what would have been a beautiful morning tracking down some problems and I'm giving up on a sour customer service note. The part that's worth mentioning is my discovery that Macromedia's Dreamweaver Support offers updated downloads through the latest or last version of every version back to years before Dreamweaver MX, which I have, and all the years since Dreamweaver MX.

Guess which version is the only one that requires me to log in based on the email I used when I registered this software something like 5 years ago?  I don't even know if I registered it but the retrieval process clicks me through to sales and I can't talk to anybody till Monday morning.

Every other version is freely downloadable except this one version.  Bizarre.