Artist Sp@m to Kill ReverbNation Email Marketing?
Though one email account is not a sufficient tool for diagnosing a trend, I did get a reminder today that many artists are creating sp@m lists, knowingly or not, using ReverbNation's email marketing services.
Here's the deal, people get the clyde(at)prohiphop(dot)com email wherever they find it, for example, off someone else's batch email sp@m that exposes all the sendees' addresses.
So, though I've learned to always say "send all hip hop pr to me at hiphoppress(at)netweed(dot)com" whenever I mention the above email account, I'll still get the clyde@ address added to hip hop newsletters and mailing lists, sometimes even by folks who've read my quite explicit contact instructions.
When that happens I email the sender and ask them to change my mailing list address and use the hiphoppress address since I allow anybody with hip hop pr to add that address to their mailing list. I've found that if I use the term "address change" in the subject line rather than "please remove", I get a much higher level of compliance.
If they have an unsubscribe link, I also go ahead and unsubscribe.
I used to not unsubscribe right away because some people, even people that seem otherwise clued-in, don't get that I may be getting their news elsewhere, for example, at the hiphoppress address, but I can't be responsible anymore for that kind of cluelessness.
[Side Note: that's particularly annoying when a blogger with RSS feeds feels dissed because you unsubscribed from their unrequested email since you are already tracking them through their feed and don't read any blogs via email. It ends up making me want to diss them for real for being so foolish.]
In the case of ReverbNation, they say their services are supposed to be used for opt-in email lists only, which immediately eliminates the majority of urban mailing lists from what I've observed. So I'm being added to artists' ReverbNation email lists in a move that violates both ReverbNation policies and my quite generous offering of an email address for all hip hop pr, hiphoppress(at)netweed(dot)com, that I actually check and clear out every business day.
[Side Note 2: I'm screening more and more emails using the subject line. Another good reason to learn to write smart subject lines though one could argue that I would have to look at it if it's unclear. That used to be true but is becoming less so on the daily.]
So why am I picking on ReverbNation's brand when it's their users at fault? Because a large percentage of the new artist subs I've been automatically subscribed to have come through ReverbNation, which normally would be good news for RN. But, at this point, they're starting to show up in my bulk folder rather than in my regular email, and that makes me wonder how many people are marking these emails as sp@m.
Since, at least a few years back, it was shown that people were much more likely to mark unsolicited email as sp@m rather than searching for an unsubscribe button, I imagine there are all sorts of folks hitting the sp@m button when they get ReverbNation mailings.
What's sad is that most of these artists seem to be seriously trying to promote themselves, rather than starting sp@m operations, and ReverbNation looks like a great service, though I haven't taken a serious look under the hood.
So now we have a situation where I'm starting to think "sp@m!?!?" when I see ReverbNation in my inbox and, to be quite frank, the artists' names don't even register. All they know, if they check and care, is that I've unsubscribed and that the haters seem to be growing in numbers!
I was actually considering using ReverbNations' email services at the time I started seeing all these sp@m subscriptions start coming in that are undermining the service and the brand. Now I'm just observing to see what happens long term and hoping for the best for ReverbNation cause I think they're trying to offer real services that artists can use productively and that's so much more valuable right now than starting yet another social network focused on music.
Update:
Heard from Jed Carlson at ReverbNation. He clarified what they're doing to fight sp@m and I'm going to speak with him some more and do a follow-up post.
I partly want to follow-up because it's not good to leave folks hanging with such concerns but also because ReverbNation is one of the companies that's caught my eye of late due to the way they're integrating services. I'm trying to keep up with this space relatively closely and ReverbNation is definitely on my short list of key companies to watch.





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